A Behind-the-Scenes Look at DoubleTree by Hilton Orlando at SeaWorld’s Onboarding Process with ROH

The idea of onboarding new software can feel daunting. But unlike with other systems, when your hospitality brand or property group partners with ROH, the setup experience is fast, painless, and personalized.

But what about our process makes it so simple, exactly? To give you a better idea, we’re sharing an inside look into how ROH onboarded our partner, DoubleTree by Hilton Orlando at SeaWorld.

How ROH helped onboard DoubleTree Orlando at SeaWorld

While it’s easy for properties to start using ROH all on their own, ROH’s Director of Strategic Partnerships, Kasey Denton, traveled to DoubleTree Orlando to help the team get running on our platform face-to-face. As the largest DoubleTree resort in the world, the property undertakes a massive amount of group sales and event-driven business, so Kasey visited the 20-person team to ensure an extra-smooth setup.

Here are some of the specifics behind ROH’s white-glove onboarding service with DoubleTree Orlando:

Full access and support from ROH

First, like with all partners, DoubleTree Orlando immediately received access to a dedicated account manager and 24/7 customer support, in addition to helpful onboarding materials and videos.

A meet and greet for additional support

When Kasey arrived at the property, she walked the team through the platform, where everyone was pleased with how intuitive ROH was to use. (The ROH team also sent along fun welcome bags for each DoubleTree Orlando team member to kick things off on the right foot!)

Expert recommendations unique to the property

Kasey also met with DoubleTree Orlando’s various departments, from accounting to sales to service managers, to better understand their current processes, pain points, and how teams collaborate. She provided expert recommendations of how the team could boost efficiency and visibility based on her 24 years of experience in the hospitality industry, and ROH’s partnership with other clients.

Custom solutions for an extra-easy setup

In addition to Kasey’s audit of the team’s current processes, the ROH team created custom solutions for the DoubleTree Orlando team to make the platform even more effective and simple for them.

As a result, DoubleTree Orlando is now fully set up with ROH and relies on the platform to optimize their daily processes and dial up efficiency. And of course, their team has access to continued support from ROH, from their dedicated account manager and round-the-clock customer service to ROH’s Knowledge Base and helpful training videos.

DoubleTree Orlando immediately noticed improvements

Prior to partnering with ROH, the DoubleTree Orlando team experienced a lack of visibility across business lines and difficulty collecting payments on time, among other challenges.

But when the team started using our platform as part of Crescent Hotels & Resort's enterprise relationship with ROH, DoubleTree Orlando noticed immediate improvements. Specifically, the team:

• Dialed up efficiency property-wide
• Improved cross-departmental visibility
• Established a universal system of record
• Implemented real-time reminders to keep payments on track
• Unlocked all-in-one card on file functionality
• Received access to branded, mobile-friendly contracts and invoices

Of course, those are just a handful of the initial improvements DoubleTree noticed. ROH enables properties to continuously drive growth and increase revenue, conversions, and collaboration well after the onboarding process is complete.

How to learn more about ROH

Interested in becoming a ROH partner and experiencing our platform’s pain-free onboarding process for yourself? Schedule a free demo to learn more about how ROH can drive transformative growth for your property group or hospitality brand.