Loews Arlington Selects ROH to Streamline Sales Operations and Payment Processing

Loews Arlington Selects ROH to Streamline Sales Operations and Payment Processing

ROH enhances booking conversions, improves cross-property sales collaboration and simplifies the payment process for both Live By Loews – Arlington, Texas and Loews Arlington Hotel & Convention Center

NEW YORK CITY - October 3, 2024 - ROH, the hospitality industry’s first sales and payments management platform designed to help hotels increase profitability, today announced that Loews Arlington has selected ROH to streamline its sales operations. With increased visibility and less manual work, sales team members can be more proactive with clients, improving their overall experience across both Live! By Loews - Arlington, Texas and the co-located Loews Arlington Hotel & Convention Center. 

With the implementation of ROH’s platform, Loews Arlington now has access to a centralized, fully-integrated sales and payments management system that enables:

1. Seamless sales coordination across multiple properties, giving shared catering and event sales teams a unified platform to manage contracted bookings efficiently.
2. Real-time visibility into payment statuses, allowing the sales team to take proactive measures, such as confirming completed payments with clients, improving communication and enhancing the overall guest experience.
3. Efficient management of multiple card-on-file payments, removing the need for engaging the credit team and speeding up time-to-payment.
   

“The majority of payments in hospitality require a manual process to get over the finish line. These processes are typically opaque and inefficient. Without visibility into the full lifecycle of a booking, sales teams are forced to manually track down missed payments or follow up with the credit team, limiting their ability to be proactive with clients and potentially losing out on additional revenue,” said Jess Conroy, CEO and Founder of ROH. “For partners like Loews Arlington, which constantly manages new contracts across its two distinct properties, ROH ensures the sales team gets time back to seize every opportunity. No longer do properties have to use high-cost labor to address what is fundamentally a tech problem as ROH offers one platform that delivers both performance and profitability by solving payments.” 

Located in the heart of the Arlington Entertainment District, Live By Loews! – Arlington, Texas and Loews Arlington Hotel & Convention Center are conveniently accessible to one another via Sky Bridge. With award-winning venues for meetings and events, Loews offers the ideal laidback luxury hospitality experience in the Dallas-Fort Worth Metroplex. Combined, these Loews’ Arlington properties feature more than 300,000 square feet of striking indoor and outdoor spaces.

If you’re interested in learning more about how ROH can unlock profitability for your hotels, please email: sales@roh.co

About ROH

ROH is the hospitality industry’s first sales and payments management platform that optimizes the sales and finance teams, unlocking profitability for hotels. ROH drives conversions, increases revenue and provides real-time data and insights for large hospitality groups, asset owners and their brands. ROH’s leading technology, automation and workflow tools unlock productivity for hotel operators by enabling them to effortlessly manage sales, payments and finances all in one place.

Developed by industry leaders, ROH has established relationships with leading hospitality brands collectively managing over $4T in Gross Payment Volume (GPV), including Loews Hotels & Resorts, Crescent Hotels & Resorts, Marriott International, Auberge Resorts Collection, Noble House Hotels & Resorts and Evolution Hospitality.

ROH is quickly becoming the system of record for forward-thinking hospitality groups as they optimize sales and finance operations and is proudly backed by investors including Acrew Capital, 1Sharpe Ventures, Founders Fund, Moore Specialty Credit, Correlation Ventures, SilverCircle, Cleo Capital and GMO VenturePartners.