Case Study

How Estancia La Jolla Used ROH to Increase Conversions and Efficiency

ROH Client Case Study with Estancia La Jolla ROH Client Case Study with Estancia La Jolla
Estancia La Jolla Hotel & Spa
Noble House Hotels & Resorts
La Jolla, California
210 Rooms, 47,000 SF of Meeting Space
Increase in average payment size
Increase in monthly average payment volume
Average days to payment

Estancia La Jolla is a stunning, sun-drenched resort known for its remarkably warm service, irreplaceable charm, and unmatched amenities—and of course, plenty of noteworthy event venues. But the property’s event and group sale operations needed improvements. Customers were looking for an even more manageable way to pay event deposits, and internal team members needed help managing all their invoices on time. After partnering with ROH, the property adopted flexible payment plans for clients while revolutionizing internal processes, with the median time to payment now at just 3.5 days. Plus, the average payment size is up 39%. Read the full case study below to see how the property transformed their business with ROH.

The Company

Estancia La Jolla Hotel & Spa is the simultaneous embodiment of relaxation and adventure. Located in San Diego’s premier seaside village of La Jolla (its namesake), this award-winning property is lauded for its enchanting grounds, luxe amenities, experience-driven activities, and unbeatable event facilities. Founded in 2004 and welcomed to the Noble House Hotels & Resorts portfolio in 2021, Estancia La Jolla creates a sense of tranquility and satisfaction for every guest who visits this awe-inspiring space.

The Challenge

Estancia La Jolla is home to 47,000 square feet of exceptional event spaces, from lush lawns to expansive ballrooms to impressive conference rooms, ideal for events of all sorts—conferences, meetings, weddings, social events, and beyond. The property’s magnificence is tangible: Guests have long praised Estancia La Jolla’s unmatched venue options, on-site team-building experiences, fantastic catering, and special group sale offers.

But there was room to make the property’s event and group sale experience better. Previously, customers were searching for an even more user-friendly way to pay upfront deposits and secure their events. What’s more, Estancia La Jolla’s small but mighty team struggled to keep their payment timeline on track. With the level of business the property undertakes, it was difficult for the team to constantly send invoice reminders and notices to their clients on time, which affected payment schedules. The team knew they needed a change.

The Solution

Estancia La Jolla partnered with ROH to provide a better experience for their guests and their team members.

With the introduction of ROH’s digital invoices and contracts, plus flexible payment options that let guests pay all at once or in four interest-free installments over time, Estancia La Jolla’s conversion rate increased. And no matter which payment method clients choose, ROH sends Estancia La Jolla the full invoice amount upfront.

Meanwhile, the property’s team members save valuable time with proactive contract and invoice management. Instead of falling behind on invoice reminders, ROH sends team members real-time notifications and actionable reminders about all key invoice and contract tasks. What’s more, our platform simplifies any necessary client follow-ups, leaving more time for Estancia La Jolla's team to do what they do best, rather than dealing with payment headaches.

Not to mention, the team loves how professional (and flat-out beautiful) their branded, digital invoices look now.

The Results

With ROH’s solutions, Estancia La Jolla’s clients now have the ability to pay for an event or group sale how they want (credit card or ACH, on their computer or on their phone), and on a schedule that’s best for them (all at once or over time). These flexible, modern payment methods have transformed Estancia La Jolla into an even more attractive venue option for prospective clients.

The changes have had a considerable impact on the property's upfront cash flow: the median time to payment is now just 3.5 days, and the average payment size is up 39%. Not to mention, they experienced a 63% increase in monthly average payment volume.

Plus, the team no longer needs to stress about keeping up with invoice reminders and quick-moving payment schedules, thanks to the real-time reminders and automated invoice management that ROH’s platform provides. Team members experience less stress and save valuable time, leaving them free to do what they do best: interacting with clients and providing the all-star experience the property is known for.

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